Some examples of the stories we heard included everything from assisting other departments without being asked, turning negatives into positives, giving their reservation to a stranded guest, and brightening a mini guests day, to translating a training manual to Spanish, calling CAA for a guest, offering to change a guests tire, and possible life saving actions!
All our those that received awards are exceptional examples of going above and beyond in their jobs and the EDGE committee was delighted to acknowledge them. Please join us in congratulating (from left to right) Tiennan Grenier (Guest Satisfaction), Kieran Lach (Guest Satisfaction), Daniel Beaver (Supporting Edge), Ken Stanbury (Supporting Edge), Janice Haydu (Leading Edge), Bowen Robinson (Guest Satisfaction), Yesica Correa (Leading Edge), Chris Grey (Everyday Star), Megan Foster (Everyday Star), and Jess VanHoeche (Guest Satisfaction- absent from picture)!
Keep an eye out for your coworkers delivering great experiences and remember there are lots of ways that you can nominate someone! You can use the link on Info Blue, email directly to email@example.com, hop on our Yammer page, and as always using the paper forms located by all the hospitality punch clocks. Be on the lookout for examples of the following categories: Everyday Stars, Leading Edge, Supporting Edge, Guest Satisfaction, and EDGreenE. Keep those nominations coming and we will see you all at the next reception in June! Who knows, it could be you next!